To ensure the correct operation of  your new system, we offer a variety of services such as

• Development and implementation of changes

• Training

• Data migration and cleansing 

• Implementation consulting

• Incident handling

An SLA with coverage periods and response times can be agreed upon to make sure time-critical are executed on time.  

This includes regular business hours, extended business hours, and even 24x7 support.

PearlChain support teams can be reached by calling +32 (0)3 246 46 71, or via mail on support@pearlchain.net

We offer support both during and outside business hours:

• during business hours: support is available from Monday to Friday between 08:30/17:30.

• outside business hours: 2nd Line support is available in accordance with your contractual SLA

If you are a registered support customer, we will provide you with access to our customer portal, where you can raise requests and track the progress of any outstanding topics.

Alternatively, a request can be logged via mail at support@pearlchain.atlassian.net