Maintain-IT, CMMS - EAM or Maintenance Management and Field Service

Tags: EAM | maintain it | maintenance management

Work orders for maintenance and repair of appliances are registered and monitored in Maintain-IT. Again, the traditional way of working is adapted to the real-time and event-driven capabilities of the PearlChain solution. This is for example possible through an automatic interaction between the device in question and the application or registration by the mechanic on any device. Just think about the maintenance of lifts: the lift keeps a record of how many times it went up and down. After x number of 'journeys', the lift should be checked. This information is redirected in real time to Maintain-IT which automatically generates a work order.

The system calculates the route of the different mechanics to the building where the equipment is located and sends the contract to the most appropriate employee.

Other examples of such work orders are preventive orders, replacement of parts, the replenishment of equipment, review of "dangerous" devices, etc.

These orders are controlled as in every classical EAM system, but the online and real-time scheduling provides the best use of your technicians. Not only the OEE, Overall Equipment Effectiveness, will increase, but also the OTE, Overall Technician Effectiveness.

For repetitive preventive maintenance contracts are made, based on maintenance deal sheets. The rules for these deal sheets are modeled in Shape-IT. All materials, tools and vehicles of the mechanics are also established in Shape-IT.

Equipment, spare parts, repairs, stock, contracts and purchase orders are managed in Manage-IT.

The PearlChain Solution is designed to be the most flexible and easy to use  CMMS (Computerized Maintenance Management System) or EAM (Enterprise Asset Management)system in today’s marketplace. It is ideal for supporting all in-house maintenance activities and for managing third-party out-sourced contracts and contractors. From individual components to an entire plant, PearlChain software gives you immediate access to your current state of maintenance.

The benefits are:

• increased production capacity
• rapid cost reduction
• improved technician productivity
• decreased downtime risk
• increased product quality
• exposed inefficiencies

The Easy-to-Use Solution

From initial project planning to inventory management, stock replenishment, preventative maintenance and service performance, PearlChain software is designed for efficiency. Components are designed for each user with intuitive, simple functions allowing employees to access necessary information from their own PCs.
PearlChain provides complete support during the introduction of Maintain-IT, from data transfer through end-user training and documentation.We train key users to use the complete application, while end users are trained to use only the modules relevant to their work.

The Efficient Solution

The driving force behind Maintain-IT's design is maximum plant operating efficiency.
This efficiency comes through cost analysis and greater machine availability, which is central to all functions. This information can be used to determine the current state of maintenance from entire plants worldwide down to individual machine components. Maintain-IT was designed by maintenance professionals and modelled on actual scenarios based on the way maintenance technicians and supervisors think and work. PearlChain’s flexibility allows smooth integration in a variety of environments and cultures.

Representative Functions:

• Work Requests. Evaluate maintenance requests before an actual work order is created.
• Work Orders. Develop cost estimates for all work bringing together machines, personnel, external staff, parts, and more.
• Project Planning. Create a comprehensive maintenance plan using a MS Project - like user interface
• Equipment and Part Description. Present several views of the equipment to be maintained. Users may choose from bill of materials, where used, listing, or a catalogue that organizes machines and parts into customer specific categories.
• Materials Management. Complete system to maintain inventory and costs, and automatic reordering, avoiding depletion of critical parts. Special bar code interface speeds inventory management.
• Repairables. Track repairables, such as motors, pumps and various sub-assemblies. History and status are maintained so repairables may be cycled in and out as they are reconditioned.
• Purchasing. Maintain vendors, price requests and prices, allowing efficient selection and ordering.
• Receiving. Implement goods-in receiving and matching against purchase orders. Automatically match invoices to authentic receipts and pass them to accounting applications for payment.
• Quality Control. Allow particular parts to be quarantined and checked out by qualified personnel before they are placed in inventory or used on the shop floor. Full traceability of component serial numbers can also be easily enabled to track performance.
• Document Management. Manage the storage and retrieval of diagrams, drawings, photographs, audio warnings, notes or even video images wherever users require special instructions. Material Safety Data Sheets can be fully integrated.
• Resource and Capacity Planning. Forecast resources and capacity needed to execute planned work into the future, ensuring that all parts and personnel will be ready when the work has to be done.
• Preventive/Corrective Maintenance. Create standard activities and schedule them on a recurring basis by date, time, distance or counters. Individual machine activities can be custom-scheduled at various intervals.
• Personnel. Track employees, outside contractors, skills, and cost to determine most efficient use of time and effort.
• Dispatching. Manage maintenance activities which require work at remote sites. Analyze, prioritize, and assign work orders. Maintain a complete history of all calls for quality analysis and problem tracking.
• Budgeting. Create budgets by cost center and by maintenance type, allowing actual costs to be tracked and compared with past and present budgets.
• Analysis and Reporting. Track and maintain a full history of all aspects of the maintenance process. Knowledge database formed can be used to review the full history of any item including lifetime costs. Ideal for critical areas where maintenance affects product quality, or for industries where maintenance has a direct effect on worker safety.

Not only Maintenance Management but also Field Service

No matter how large your installed base is, the PearlChain Solution makes scheduling service interventions quite easy.Whether the intervention is planned or on a call-out basis, the PearlChain Solution will assist you in deciding what intervention is needed when.  The contract information (deal sheet) is matched with the intervention needs and personnel skills and availability, thus ensuring a personalized customer approach.
Call receipt, task scheduling, job dispatching and service organization become an easy job because you have all necessary information at hand.

In return, field personnel report back how the intervention was handled – even remotely using handheld devices (PDAs) or laptops.  Maintain-IT use this feedback to signal the financial department whether or not invoicing is required, and to the distribution side whether the service engineer needs replenishment of any kind of part or service tool.
But Maintain-IT doesn’t stop with the simple administration of field service or project information.  PearlChain offers tools (Shape-IT) to organize the field service department, allowing to set up technician teams dedicated to a type of product, service or customer, even in an international context.  You can reflect the structure and spread of your service organization over regions and branches.  The Shape-IT module concern the mastering of all data about products and service parts, valid combinations, and configuration definitions.

The Flexible Solution

Designed for rapid implementation, PearlChain's modular functions allow you to adapt the application for your industry specific needs, so that your organization and information are perfectly matched. Use it at a basic level to register and monitor maintenance or use its full capabilities to support the complete logistics of the maintenance process. PearlChain is so flexible the choice is yours. It’s the IT solution that keeps your facility running efficiently— now and in the future.
The PearlChain Soltuion is competitively priced but fullfeatured, offering a broad range of functions for different users. The flexibility of the software lets you choose the functions you need, then fully integrate them into the maintenance picture that works for you. You have the option of activating modules as your needs change.

The Cost-Effective Solution

PearlChain was designed to be easy to implement; therefore it is highly cost-effective for your organization. PearlChain's reporting system, supports management’s need for timely information to keep the company’s assets—both human and mechanical—optimized.

PearlChain produces results quickly, with rapid cost reductions and increased productivity by identifying inefficiencies at their source. Inventory tracking, purchasing, production loss, service performance and comprehensive overviews are only some of the information that can be extracted. And, by making annual budgets and then closely following up on actual costs, PearlChain gives you the tools to realize financial benefits over the long term.