Installation & service sector
The market of service companies is heavy personnel related (direct field personnel costs >50% of P&L). Services are performed at the customer site based on annual contracts with daily-weekly delivery of the service. These contracts can be means- (number of service hours delivered) or result oriented. It is a real challenge to remotely assure a constant quality of the service delivery. The services are perceived as a commodity with low added value. The pressure on the service supplier to reduce costs in a highly competitive environment with little possibility to differentiate the service offering is constantly rising.
Trends
Recent economic downturn forces customers to reduce budgets for the purchased services, hence service companies must continue to cut costs even further.
PearlChain offers a solution with:
- Contract management coupled with real time field service management
Benefits of a cooperation with PearlChain
| PearlChain solution | Benefits |
|---|---|
| Repetitive mother-daughter relationship in customer definition | Complex customer structures can be set up |
| Dealsheet=contract | Contract management with SLA description of the services to be rendered |
| Contract of mother is valid for all daughters | Services to be delivered at multiple levels can be defined for the most complex customer structures |
| Field service management | Gantt Chart allows for real time follow up |
| Dynamic dispatching | Optimized replacement of absent field personnel |
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